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Refunds and Returns
Online Milk Powder Return Policy & Order Information
Our all natural, 100% made in Canada Trensité Milk Powder provides a great tasting, rich, creamy, and nutritious way to elevate the flavour of milk. Our milk powder is manufactured to preserve all of the natural nutrients and flavour of milk. No growth hormone, no preservatives, rBGH and rBST free.
If you’re looking for more information on our payment processes, shipping, and returns, you’ve come to the right place!
Check out some of our commonly asked questions below for a quick answer to any inquiries you may have. If you’re question isn’t listed below, simply reach out to us and we’ll be more than happy to answer it for you!
Online Milk Powder Return Policy & Order Changes
We stand behind the quality of all our products. However, we value our relationship with you, which is why we are happy to offer a return policy for products that you purchase directly from Trensité Dairy Inc.
RETURN SHIPPING
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. To return an item to us, please ship it to the following address: Chens Enterprises Corporation 5830 Coopers Ave Mississauga, ON L4Z 1Y3 If you have any questions on how to return your item to us, please contact us directly at (905) 624-1188 or cs@transitedairy.com
REFUNDS
Once the product has been received by Chens Enterprises, we will notify you that we have received the returned product. Our team will inspect the product and notify you of the status of your refund. If the refund is approved, you will be reimbursed in the same method used to pay. We can only refund shipping costs if your return is due to any of the following reasons:
- Incorrectly fulfilled
- Product(s) arrived damaged
This will depend on whether or not we’ve already fulfilled your order. If you realize after placing an order that you ordered the wrong item or quantity, please get in touch with us as soon as possible at (905) 624-1188 or cs@transitedairy.com and we’ll see what can be done to help you.
Please open and inspect your order immediately upon arrival. You have 2 days from the date of delivery to notify us of any issues. You can reach us at (905) 624-1188 or cs@transitedairy.com. Please take a photo of the original outer package, so we can verify the product has been purchased from our website. Also include your order number, description of the problem and quantity of the items affected in your message, and we’ll get back to you to discuss all possible options.
You can reach us by phone at (905) 624-1188 , Monday to Friday, from 9:00 am EST until 6:00 pm EST. Alternatively, you can send us an email anytime, and we’ll get back to you the next time we’re in the office.
Online Milk Powder Order Information
Through our secure payment page, you can pay using Visa, Mastercard, American Express and other credit card companies.
Most orders are processed within 24-48 hours. In a rush? Give our office a call at (905) 624-1188 and we’ll see what we can do about rushing your order.
Once you order, you’ll receive an order confirmation email. You’ll also receive a shipping confirmation email once your product is on its way to you. If you selected a tracked shipping option at checkout, your shipping confirmation email will feature a tracking number for your convenience.
This will depend on whether or noy we’ve already fulfilled your order. If you realize after placing an order that you ordered the wrong item or quantity, please get in touch with us as soon as possible at (905) 624-1188 or cs@transitedairy.com and we’ll see what can be done to help you.
Online Milk Powder Shipping Information
We are happy to offer free shipping on all orders placed on our website!
Currently we only ship within Canada.
Shipping times vary based on the shipping courier used, however most orders are fulfilled on our end within 24-48 hours. You will receive an email confirmation once your order has been shipped.
If you selected a tracked shipping option at checkout, your shipping confirmation email will feature a tracking number for your convenience.
Still have questions?
Please don’t hesitate to get in touch with Trensité for any additional questions or concerns you may have. You can reach us by email or give us a call at (905) 624-1188.
Where To Buy Trensité Milk Powder
Our Products are Non-GMO, Dairy Farmer Certified and Kosher.
